FAQ

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing 

Once I open my skincare, how long will it last?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing 

What skin types are Snowfox Skincare products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free.

Will my product melt/dry/freeze since its all natural?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Do you test on animals?

Great question—no, we don’t! The Gloffice often hosts animal visitors (a Shih Tzu mix named Burger, a Dachshund Beagle mix named Bruce), and we wouldn’t dream of testing on them or any of their friends.

Shipping

Where does Snowfox Skincare ship?

Glossier currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, and Denmark. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.

We are working on bringing Glossier everywhere around the world. Tag us @Glossier to let us know where you live!

Tell me about shipping to the U.S. and Puerto Rico.

We offer four shipping speeds, because sometimes you can wait and sometimes you can’t.

  1. Standard (5-9 business days): $4.50
  2. Rush (1-2 business days): $25

PS: Standard shipping is free when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Rush Shipping to the 48 contiguous states.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via gTEAM@glossier.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email gTEAM@glossier.com.

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).

Are there limitations with shipping in the U.S.?

Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.

 

Gift Cards

How can I redeem a gift card?

Lucky you :) Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.

How can I pay with a gift card?

Gift cards work like store credit. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.